NTT Data

2 weeks ago

Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

NTT Data is looking for IT Service Desk Associates / Sr. Associates for Noida location.

Location : Noida

Mode : On-site

Shifts : Rotational

Notice : Immediate to 30 days joiners only

Role Overview:

The Service Desk Associate / Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities:

  • Manages customer interactions & records reported issues in the ITSM.
  • Identifies issues, apply fixes and investigate root causes using internal instructions.
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail.
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance.
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
  • Key Skills:
  • Ideally University education, preferably technical degree, or Microsoft certifications.
  • Advanced level troubleshoot , better communication skills, Windows , Hardware, Sharepoint, COTS applications - MS Office, Office 365.
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications.
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage.
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
  • Excellent communication and customer service skills.
  • Flexibility to work shifts if required.

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