Appworks

Opentext - The Information Company As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance, and Developing new applications or functionalities based on customer requirements. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Providing Application Support for Opentext AppWorks (formerly Process Suite) Software maintenance for applications written and running on top of AppWorks or Process Suite Proficiency and solid understanding of either Linux or the Windows operating system Preferably worked on application support and/or application maintenance projects for Opentext AppWorks or Process Suite Experience working in an ITIL, ISO27001, SOC etc., Languages: Core Java. ▪ Frameworks: SOAP, WSDL, XML ▪ MS-SQL-2012, My-SQL. ▪ Web Technologies: HTML, Angular JS, JavaScript. ▪ Experience : 8+ years Work in shifts – morning and afternoon (mandatory), night (optional only for P1 incident support if required) and regular on rotation basis Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db etc. Manage and maintain application, system configurations in a CMDB Manage and maintain artefacts like design documents, deployment diagrams etc. Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact