Professional Services Program Manager

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. The Professional Services Program Manager will lead services programs and projects for Enterprise Customers and Government entities. The Program Manager will drive customer deployment programs and projects to deliver value, drive adoption, and maximize consumption. Determine project partners and team structure/organization partners will include technical and business resources In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables Develop project timeline and landmarks using appropriate tools and techniques Build and execute project work plans and revise as appropriate to meet changing needs and requirements Run day-to-day operational aspects of a project and scope Effectively apply Palo Alto Networks Project Management methodology and implement project standards Risk & Issue tracking and management Ensure project documents are complete, current, and stored appropriately Provide Executive Dashboards on overall project/project status Mentor Project Managers and Project Coordinators Your Experience  ~ BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience  ~8+ years of related work experience or leading complex projects is desired ~ Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders and engineering/networking teams ~ Analyze project profitability, revenue, margins, bill rates, and utilization ~ Strong proficiency with project management software, such as Microsoft Project and SmartSheets ~ Excellent organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization ~ Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments ~ Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations ~ Experience managing large scale deployments with multiple projects, teams and resources in the government space ~ Travel - Ability to travel to local customers’ site if needed ~ Project Management Institute PMP(r) certification or equivalent a plus ~ Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. As threats and technology evolve, we stay in step to accomplish our mission. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We’re problem solvers that take risks and challenge cybersecurity’s status quo. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.