Professional Services Program Manager

Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission Being the cybersecurity partner of choice protecting our digital way of life Our vision is a world where each day is safer and more secure than the one before We are a company built on the foundation of challenging and disrupting the way things are done and we re looking for innovators who are as committed to shaping the future of cybersecurity as we are Who We Are We believe collaboration thrives in person That s why most of our teams work from the office full time with flexibility when it s needed This model supports real-time problem-solving stronger relationships and the kind of precision that drives great outcomes Your Career The Professional Services Program Manager will lead services programs and projects for Enterprise Customers and Government entities You will manage all deployment resources ensuring that deliverables are completed on time and within budget as part of the overall delivery cycle The Program Manager will drive customer deployment programs and projects to deliver value drive adoption and maximize consumption Your Impact Determine project partners and team structure organization partners will include technical and business resources In conjunction with project partners help ensure the definition of project scope requirements and deliverables Develop project timeline and landmarks using appropriate tools and techniques Build and execute project work plans and revise as appropriate to meet changing needs and requirements Identify resources needed and assign individual responsibilities and tasks Run day-to-day operational aspects of a project and scope Review deliverables prepared by team before passing to client Effectively apply Palo Alto Networks Project Management methodology and implement project standards Risk Issue tracking and management Ensure project documents are complete current and stored appropriately Track and report team hours and expenses on a weekly basis Provide Executive Dashboards on overall project project status Mentor Project Managers and Project Coordinators Qualifications Your Experience BS in Computer Science MIS Business or equivalent education training experience or equivalent military experience 8 years of related work experience or leading complex projects is desired A successful track record of working effectively in a highly matrixed and fast-growing organization Experience driving business value for customers interacting with C-level executives collaborating with technical leaders and engineering networking teams Proven ability to build strong working relationships across multiple functions - adept at mediating conflict and fostering healthy dialogue Expertise in managing customer escalations balancing customer expectations and negotiating successful resolutions Analyze project profitability revenue margins bill rates and utilization Strong proficiency with project management software such as Microsoft Project and SmartSheets Excellent presentation skills including written oral presentation Excellent organizational skills including tool utilization spreadsheets project management tools mind maps information collection attention to detail and prioritization Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources including upper management clients and other departments Flexible to shifting priorities demands and timelines able to promptly and expertly react to project adjustments and alterations Experience managing large scale deployments with multiple projects teams and resources in the government space Travel - Ability to travel to local customers site if needed Project Management Institute PMP r certification or equivalent a plus Experience with Google s G Suite Drive Docs Sheets and Slides is a plus Additional Information The Team Our Professional Services team is critical to our success and mission As part of this team you enable customer success by providing support to clients post-sale Our dedication to our customers doesn t stop once they sign - it evolves As threats and technology evolve we stay in step to accomplish our mission You ll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised But you won t wait for them to be raised you ll seek them out too We fix and identify technical problems with a pointed focus of providing the best customer support in the industry Our Commitment We re problem solvers that take risks and challenge cybersecurity s status quo It s simple we can t accomplish our mission without diverse teams innovating together We are committed to providing reasonable accommodations for all qualified individuals with a disability If you require assistance or accommodation due to a disability or special need please contact us at Palo Alto Networks is an equal opportunity employer We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or other legally protected characteristics All your information will be kept confidential according to EEO guidelines