myGwork | Senior Operations Analyst, KYC Operations, India Payments
20 hours ago
DESCRIPTION:
Amazon is a fast paced, dynamic company with a focus on being the most customer-centric company in the world. Amazon offers services to retailers in India to sell on and grow multi-channel commerce. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.
Amazon Payments processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, convenience store payment, net-banking, digital cash, cash on delivery and electronic gift certificates. Amazon Payments owns and maintains the software platform which processes 20+ payment methods worldwide. Transactions are processed on behalf of thousands of merchants, including Amazon.in.
The team is responsible for establishing and overseeing the governance framework for KYC (Know Your Customer) operations. This team define policies, procedures, and standards to ensure consistent KYC process implementation and regulatory compliance. The team designs efficient KYC workflows, optimizes processes, and manages the technology solutions used in operations. This team also facilitate organizational change, and monitor performance to identify areas for improvement. Additionally, the team acts as a liaison between the KYC operations units and managing cross-functional collaboration and external stakeholder relationships. By providing oversight, process expertise, and strategic guidance, the team plays a crucial role in the effectiveness and efficiency of KYC operations.
This position will be part of KYC Operations for IN Payments. As part of KYC operations, this role will focus on advanced analysis, process optimization, and strategic support for the organization's Know Your Customer (KYC) operations. In this role, candidate will collaborate cross-functionally to enhance the efficiency, effectiveness, and compliance of KYC processes.
The candidate needs to drive continuous improvements to existing processes, handle large data/files, and automate non value add steps with help of RPA. This position requires a proactive, highly motivated individual with an aptitude for streamlining processes and who can work independently to deliver accurate and timely results. This role is required to serve as a hands-on analyst, gathering data and driving projects to completion. He/She, along with the program manager, will interface with the various internal teams in a highly agile environment.
The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. He or she will be analytical and data driven in decision making, with a demonstrated ability to drive issues to completion. The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management.
Key job responsibilities
•Conduct in-depth analysis of KYC data and metrics to identify trends, uncover insights, and recommend strategic initiatives
•Design and implement process improvements to streamline KYC workflows, increase productivity, and enhance the customer experience
•Serve as a subject matter expert, providing guidance and training to the KYC operations team on regulations, best practices, and system capabilities
•Liaise with compliance, technology, and business stakeholders to ensure alignment on KYC requirements, processes, and systems
•Escalate critical issues to management and provide well-reasoned recommendations for resolution
About the team
The team is responsible for establishing and overseeing the governance framework for KYC (Know Your Customer) operations. This team define policies, procedures, and standards to ensure consistent KYC process implementation and regulatory compliance. The team designs efficient KYC workflows, optimizes processes, and manages the technology solutions used in operations. This team also facilitate organizational change, and monitor performance to identify areas for improvement. Additionally, the team acts as a liaison between the KYC operations units and managing cross-functional collaboration and external stakeholder relationships. By providing oversight, process expertise, and strategic guidance, the team plays a crucial role in the effectiveness and efficiency of KYC operations.
BASIC QUALIFICATIONS:
- Proficient in data analysis using tools like Excel, SQL, and Power BI to generate insights and support decision-making
- Thorough understanding of KYC regulations, processes, and best practices in the financial services industry
- Excellent communication and stakeholder management skills to effectively coordinate cross-functional teams
- Proven ability to define effective and scalable processes and drive continuous improvement through root cause analysis
- Bachelor's degree in business, finance or compliance
PREFERRED QUALIFICATIONS:
- Ability to dive deep into a problem, perform 'Root Cause Analysis' and identify constraints to recommend a solution - on this, we will test the candidate's ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
-
myGwork | Operations Analyst, Bizops, India Payments
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is a fast paced, dynamic company with a focus on being the most customer-centric company in the world. Amazon offers services to retailers in India to sell on...
-
myGwork | Operations Analyst, Settlement Operations
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We're looking for Experienced Analyst for Settlement Operations for Amazon India Payments Business. The candidate must be proficient in Microsoft Excel & Access. The...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job summarySenior Program Manager - APAC PaymentsAre you interested in being part of a fast-paced technology company offering the next generation of online payment...
-
myGwork | Business Operations Analyst
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's vision is to be the earths most customer centric company . The ambition of the Amazon payments business is to transform payments in India. This role is of a...
-
myGwork | Software Development Manager, IN Payments
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:KYC Platform today supports multiple businesses across Payments and Stores to verify their customers. Businesses leverage the platform to meet regulatory requirement...
-
myGwork | Operations Analyst, Operational Analyst
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We're looking for Sales Coordinator for Amazon India Payments Business. The successful candidate will be the process driven, with responsibility for delivering top...
-
myGwork | Business Analyst, Payment Risk Analytics
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of e-commerce transactions across the globe? What...
-
myGwork | Business Analyst Support, IN Payments
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you customer obsessed, smart and analytical, execution focused, hungry and passionate about e-commerce, and with a strong work ethics? If yes, this opportunity...
-
myGwork | Program Manager
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is a fast paced, dynamic company with an ambition to be the world's most customercentric company in the world.Within Amazon India, Amazon's Payments team...
-
myGwork | Sr. Financial Analyst, India Operations
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon...
-
myGwork | Finance Analyst, AMXL
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is seeking a Finance Analyst to partner AMXL - our rapidly expanding package operation, purpose-built to achieve and exceed the delivery quality and speed...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is seeking qualified Product Security Engineers to join our innovative, high energy Amazon Payments India Security team and work within the Consumer Stores...
-
myGwork | Business Analyst, Amazon Pay
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's vision is to be the earths most customer centric company . The ambition of the Amazon Pay business is to transform payments in India. This role is of a...
-
myGwork | Financial Analyst, FOAA
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Join the Fulfillment Experience Team as Senior Operations Executive. As Senior Operations Executive, you will be responsible for monitoring INFC from operations,...
-
myGwork | Operations Manager, Network Losses
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Operations Manager - Network LossesAmazon is looking for a motivated individual for the profile of Program Manager for its Network Loss team.The role is a part of...
-
myGwork | Finance Analyst, India AMZL Finance
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon seeks a Financial Analyst for Last mile Finance team to support financial reporting and analytics, driving launches of some of Amazon's newest tech for last...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is looking for a Packaging expert with experience in driving end to end programs from research and development of packaging material, new pack design and...
-
myGwork | Support Engineer, Payments Services
20 hours ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Payments supports multiple payment options and processes millions of transactions every day across numerous countries and payment methods. Over 100 million...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Amazon Consumer Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over...
