DMAIC Academy

5 days ago

pune, India DMAIC Academy & Consultancy Full time
Job Location: Bangalore/ Pune/ Gurgaon/ Kolkata
Job Description:
We are seeking an experienced ServiceNow Lead and Architect to join our team. In this role, you will be responsible for leading the design, implementation, and optimization of ServiceNow solutions, with a focus on Discovery , ITSM processes, and integration . You will work closely with stakeholders to ensure the solution meets business and technical requirements while driving operational efficiencies.
Key Responsibilities:
Lead the architecture and implementation of ServiceNow ITSM, Discovery, and integrations with other enterprise systems.
Define and implement best practices, solution designs, and technical standards for ServiceNow applications.
Oversee end-to-end technical design and implementation of ServiceNow solutions, ensuring alignment with business processes.
Collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into ServiceNow configurations and solutions.
Lead the integration of ServiceNow with third-party applications using REST, SOAP, and other integration technologies.
Mentor junior team members, providing guidance on ServiceNow configurations, workflows, and best practices.
Provide expertise in ServiceNow Discovery, CMDB (Configuration Management Database), and Service Mapping to ensure accurate and efficient data mapping and visualization.
Troubleshoot and resolve technical issues related to ServiceNow platform performance and integrations.
Stay up-to-date with the latest ServiceNow features and releases to provide recommendations for new functionality or optimizations.
Develop and maintain technical documentation, including architecture diagrams, configuration manuals, and integration guides.
Ensure adherence to ServiceNow development and implementation standards.
Participate in client meetings and workshops to understand requirements and present technical solutions.
Required Skills & Qualifications:
Experience:
7+ years of experience in ServiceNow administration, development, and architecture.
Extensive experience in ServiceNow ITSM (Incident, Problem, Change Management, etc.), Discovery , and CMDB management.
Proven track record of ServiceNow integration with third-party applications (REST, SOAP, etc.).
Strong hands-on experience in ServiceNow Discovery configuration, including setting up probes, sensors, and data collections.
Experience designing and implementing end-to-end ServiceNow solutions for enterprise-level customers.
Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Actions, etc.).
Experience in ServiceNow Performance Analytics and reporting.
Certifications:
Certification Mandate: CIS ITSM or CIS Discovery (one of these certifications is required).
Additional ServiceNow certifications (e.g., CIS Cloud Management, CIS Security Incident Response) are a plus.
Technical Skills:
Strong understanding of ITIL processes and frameworks, particularly related to Service Management.
Expertise in CMDB , Service Mapping , and Discovery capabilities in ServiceNow.
Proficient with ServiceNow Studio , Orchestration , and Flow Designer .
Knowledge of JavaScript , REST APIs , and SOAP web services .
Experience with ServiceNow platform upgrades and patching.
Soft Skills:
Strong communication skills with the ability to interact with both technical and non-technical stakeholders.
Proven leadership abilities with a track record of mentoring and guiding junior staff.
Excellent problem-solving and troubleshooting skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Preferred Skills & Qualifications:
Experience in Cloud Management , Security Incident Response , or Governance, Risk, and Compliance (GRC) in ServiceNow.
Familiarity with ServiceNow Performance Analytics and Reporting .
Experience with Agile methodologies and project management tools (Jira, Confluence).
Strong understanding of IT infrastructure, network topology, and cloud environments (AWS, Azure, etc.).
Why Join Us?
Opportunity to work on exciting and complex projects with industry-leading companies.
Collaborative and dynamic work environment.
Continuous learning and growth opportunities.
Competitive salary and benefits package.
Flexible work arrangements and a healthy work-life balance.

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