Sales Support

4 weeks ago


India Atlas Full time

Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions—including support tickets, product events, and session recordings—into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support. Responsibilities Manage and execute customer data migrations to ensure a seamless transition to Atlas. Ensure customers fully implement Atlas within their support teams. Set up new communication channels for our customers (SMS, WhatsApp, and others as needed), handling all associated compliance requirements (e.g., A2P 10DLC). Set clear expectations with customers regarding completion timelines and provide regular progress updates. Conduct outbound emails to prospective customers to generate leads and drive sales. Requirements At least 1 year of experience in a sales support role or handling outbound emails. Exceptional attention to detail. Strong work ethic with a high degree of independence and ownership. Nice to Have Experience working at a customer support software startup. Familiarity with data migration processes. Experience working with Twilio for SMS and/or WhatsApp. Knowledge of customer support platforms like Zendesk, Intercom, Freshdesk, Help Scout, and Zoho Support. Proven track record in handling outbound emails effectively. Benefits You'll have a high impact on the direction and outcome of Atlas. Work with a driven, highly skilled team where you can rapidly improve your own skills. Remote work flexibility—work from anywhere you'd like. At Atlas, we’re not just building a product—we’re shaping the future of customer support. If you’re looking for a high-impact role where your contributions directly influence our success, we’d love to hear from you. About the Interview Process Our interview process includes two stages and a take-home assignment: First Interview : We’ll discuss your background, experience, and why you think you’re a good fit for the role. Second Interview : We’ll ask you questions about your take-home assignment.


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