Servicenow developer

3 weeks ago

Noida, India FCM Travel India Full time

FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational companies.

With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and a duty of care as part of the ultimate personalized business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

A leader in the travel tech space, FCM has proprietary client solutions and provides specialist services via FCM Consulting and FCM Meetings & Events.

Job Summary: We are seeking a skilled Service Now Developer with 4+ years of experience to join our team.

In this role, you will be responsible for developing, customizing, and maintaining Service Now applications and services to meet our business needs.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering high-quality solutions.

Key Responsibilities: Design, develop, and implement Service Now applications and modules.

Customize existing Service Now functionalities based on business requirements.

Collaborate with stakeholders to gather requirements and translate them into technical specifications.

Create and maintain documentation for processes, applications, and integrations.

Perform system testing, troubleshooting, and debugging of Service Now applications.

Integrate Service Now with other platforms and tools.

Ensure adherence to best practices and security guidelines.

Provide support and training to end-users and IT staff as needed.

Stay updated on Service Now features, releases, and best practices.

Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.

4+ years of experience as a Service Now Developer or in a similar role.

Strong understanding of the Service Now platform, including ITSM, ITOM, ITBM, and HRSD modules.

Proficiency in Java Script, HTML, CSS, and XML.

Experience with Service Now scripting, workflow, and orchestration.

Familiarity with REST and SOAP web services for integration.

Knowledge of ITIL best practices and frameworks.

Strong analytical and problem-solving skills.

Excellent communication and teamwork abilities.

Preferred Qualifications: Service Now Certified Application Developer certification.

Experience with Service Now Discovery and Service Mapping.

Familiarity with Agile/Scrum methodologies.

Understanding of database management and SQL.

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