Customer Care Executive
1 month ago
This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government.
This is an excellent opportunity to provide exceptional customer satisfaction in successful large-scale housing project .
Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields
Responsibilities:
· Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
· Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
· Collaborate with the sales team to provide seamless support throughout the sales process.
· Utilize CRM software to track customer interactions, document inquiries, and generate reports.
· Analyze customer data to identify patterns, trends, and opportunities for improvement.
· Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
· Contribute to the development and implementation of CRM processes and protocols.
· Continuously update product knowledge to provide accurate information to customers.
· Strive to exceed customer expectations and contribute to a positive and collaborative team environment.
Qualifications:
· Bachelor's degree in a relevant field or equivalent experience.
· Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
· Excellent verbal and written communication skills in English and Hindi.
· Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
· Proficiency in using CRM software and tools.
· Analytical mindset with the ability to analyze customer data and generate insights.
· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
· Detail-oriented with strong organizational and problem-solving skills.
· Flexibility to work on weekends or extended hours, if required.
If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join our team. Together, we can make a difference in the lives of our valued customers.
Project Website
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