Isprava | Front Office Executive | delhi

2 weeks ago

delhi, India Isprava Full time
Location: Moira, Goa
Job Summary:
We are seeking a polished and personable Membership Relations Receptionist to serve as the first point of contact for our members and guests. This role is crucial in creating a welcoming atmosphere and ensuring that members receive exceptional service. The ideal candidate will be well-presented, articulate, and able to multitask effectively while managing front desk responsibilities and providing information about club policies and events.
Key Responsibilities:
Front Desk Management:
Greet members and guests warmly as they enter the club, ensuring a positive first impression.
Manage the reception area efficiently, handling all front desk operations with professionalism.
Answer phone calls, respond to inquiries, and redirect calls to appropriate departments or staff.
Member Relations:
Provide accurate information about club rules, policies, and upcoming events to members.
Assist members with requests, concerns, and issues, maintaining a courteous and helpful demeanour.
Monitor and manage member check-ins and check-outs, ensuring a smooth and efficient process.
Administrative Support:
Perform administrative tasks such as scheduling appointments, managing member records, and handling correspondence.
Maintain organized and up-to-date records, including member information and visitor logs.
Communication:
Communicate clearly and professionally in English, both verbally and in writing.
Ensure that all member interactions are handled with discretion and respect for privacy.
Multitasking:
Balance multiple responsibilities, including answering calls, addressing member inquiries, and managing administrative tasks.
Handle any immediate issues or emergencies with composure and efficiency.
Knowledge of Club Operations:
Stay informed about current club events, promotions, and any changes in policies to effectively answer member questions.
Collaborate with other staff members to ensure accurate and up-to-date information is provided to members.
Qualifications:
Education: High school diploma or equivalent required; additional qualifications in hospitality or administration are a plus.
Experience: Previous experience in a receptionist or front desk role, preferably within a high-end or membership-based environment.
Skills:
Excellent presentation and grooming, with a professional and approachable demeanour.
Strong verbal and written communication skills.
Proven multitasking abilities and the capacity to remain calm and organized under pressure.
Proficient in administrative tasks and familiar with office equipment and software.
Ability to work effectively as part of a team and independently.
Working Hours: 8-9 Hours per day, 5 days a week

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