Front Office Executive

2 weeks ago

Delhi, India Isprava Full time
Location: Moira, Goa

Job Summary:

We are seeking a polished and personable Membership Relations Receptionist to serve as the first point of contact for our members and guests. This role is crucial in creating a welcoming atmosphere and ensuring that members receive exceptional service. The ideal candidate will be well-presented, articulate, and able to multitask effectively while managing front desk responsibilities and providing information about club policies and events.

Key Responsibilities:

- Front Desk Management:- Greet members and guests warmly as they enter the club, ensuring a positive first impression.- Manage the reception area efficiently, handling all front desk operations with professionalism.- Answer phone calls, respond to inquiries, and redirect calls to appropriate departments or staff.- Member Relations:- Provide accurate information about club rules, policies, and upcoming events to members.- Assist members with requests, concerns, and issues, maintaining a courteous and helpful demeanour.- Monitor and manage member check-ins and check-outs, ensuring a smooth and efficient process.- Administrative Support:- Perform administrative tasks such as scheduling appointments, managing member records, and handling correspondence.- Maintain organized and up-to-date records, including member information and visitor logs.- Communication:- Communicate clearly and professionally in English, both verbally and in writing.- Ensure that all member interactions are handled with discretion and respect for privacy.- Multitasking:- Balance multiple responsibilities, including answering calls, addressing member inquiries, and managing administrative tasks.- Handle any immediate issues or emergencies with composure and efficiency.- Knowledge of Club Operations:- Stay informed about current club events, promotions, and any changes in policies to effectively answer member questions.- Collaborate with other staff members to ensure accurate and up-to-date information is provided to members.

Qualifications:

- Education: High school diploma or equivalent required; additional qualifications in hospitality or administration are a plus.- Experience: Previous experience in a receptionist or front desk role, preferably within a high-end or membership-based environment.- Skills:- Excellent presentation and grooming, with a professional and approachable demeanour.- Strong verbal and written communication skills.- Proven multitasking abilities and the capacity to remain calm and organized under pressure.- Proficient in administrative tasks and familiar with office equipment and software.- Ability to work effectively as part of a team and independently.

Working Hours: 8-9 Hours per day, 5 days a week

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