Product Support Enginer

4 days ago

Chennai, India TivonaGlobal Technologies Full time

We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in a complex web application environment will also make you an ideal candidate.Job Responsibilities:Respond to issues/questions reported through Calls, Chats, EmailsConfigure, Troubleshoot and Resolve customer issues.Ticket Creation/Validate/Troubleshoot/Escalate/Close within SLAValidate the issue to eliminate false alarms, misunderstandingProbe the customer for more information to have what we need to resolve the issueEducate customers on the new features available in the productAnalyze and create an engineering Bug/Feature RequestEscalate to next level/engineering team if requiredKeep the customer updated at regular interval on the case progressKeep respective internal stakeholders informed/loopedMonitor case statuses and keep it up to date with information from customer and internal teamsAssist with configuring user profiles, permissions, alerts, settings..etcCreate KB articles on any gaps, new processProvide daily shift updates on summary of calls/emails/chatSkill Set and Requirement:Good Communication Skills(Written & Verbal) and Interpersonal skillsExperience providing Product or Application Support to customers in the US RegionKnowledge on any of the CRM Tools like JIRA, Salesforce, Zoho Helpdesk, Zen Desk etcKnowledge on Basic Linux, Networking, Any database or SAAS based Web ApplicationsStrong troubleshooting skillsGood knowledge on Customer/tech support processesAbility to work shifts.Qualifications:Must be based out of Chennai and have 1 to 3 years of experience in the area of Technical Support / Product Support or Application SupportThis is a 24/7 Project and you will required to work in shifts

  • Product Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeSupport Full time US$ 1,20,000 - US$ 1,70,000

    Job DescriptionWe are seeking a highly skilled Product Support Engineer to join our team at the Boeing India Engineering Technology Center in Chennai. The successful candidate will play a critical role in supporting the development and application of advanced product support engineering technical standards, principles, theories, concepts, techniques, and...

  • Product Support Enginer

    3 days ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Product support enginer

    3 days ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Product Support Enginer

    2 weeks ago

    Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time

    We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Product Support Enginer

    2 weeks ago

    Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time

    We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Product Support Enginer

    2 weeks ago

    Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time

    We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Product Support Enginer

    4 days ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Product Support Enginer

    4 days ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Product Support Enginer

    3 days ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Experienced Product Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India BOEING Full time

    Experienced Product Support EngineerCompany Boeing India Private LimitedJob ID 00000431348Date Posted 2024-09-03Location IND - Chennai India Qualifications OverviewAs a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries As a top U...