Product support enginer
4 weeks ago
We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in a complex web application environment will also make you an ideal candidate.Job Responsibilities:Respond to issues/questions reported through Calls, Chats, EmailsConfigure, Troubleshoot and Resolve customer issues.Ticket Creation/Validate/Troubleshoot/Escalate/Close within SLAValidate the issue to eliminate false alarms, misunderstandingProbe the customer for more information to have what we need to resolve the issueEducate customers on the new features available in the productAnalyze and create an engineering Bug/Feature RequestEscalate to next level/engineering team if requiredKeep the customer updated at regular interval on the case progressKeep respective internal stakeholders informed/loopedMonitor case statuses and keep it up to date with information from customer and internal teamsAssist with configuring user profiles, permissions, alerts, settings..etcCreate KB articles on any gaps, new processProvide daily shift updates on summary of calls/emails/chatSkill Set and Requirement:Good Communication Skills(Written & Verbal) and Interpersonal skillsExperience providing Product or Application Support to customers in the US RegionKnowledge on any of the CRM Tools like JIRA, Salesforce, Zoho Helpdesk, Zen Desk etcKnowledge on Basic Linux, Networking, Any database or SAAS based Web ApplicationsStrong troubleshooting skillsGood knowledge on Customer/tech support processesAbility to work shifts.Qualifications:Must be based out of Chennai and have 1 to 3 years of experience in the area of Technical Support / Product Support or Application SupportThis is a 24/7 Project and you will required to work in shifts
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Product Support Engineer
2 weeks ago
Chennai, India Virtusa Full timeProduct Support Engineer - CREQ Description Product Support Engineer Experience: 5 - 6 years As an product Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the...
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Product Support Engineer
1 week ago
Chennai, India Virtusa Full timeProduct Support Engineer - CREQ Description Product Support Engineer Experience: 5 - 6 years As an product Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the...
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Product Support Enginer
3 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Product support enginer
3 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Product Support Enginer
4 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Product Support Enginer
3 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Product Support Enginer
4 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Product Support Enginer
4 weeks ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Product Support Engineer
6 days ago
Chennai, India Hexnode Full timeAbout Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
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Product Support Engineer
1 hour ago
Chennai, India Hexnode Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
