Business Transformation Specialist

4 days ago

Aligarh, Uttar Pradesh, India beBeeLeader Full time US$ 1,00,000 - US$ 1,50,000
Service Management Leader

The 24x7 technology service management operation unit requires a critical leadership role to ensure uninterrupted Technology Services to staff and customers.

This team focuses on Service availability, leading service improvements, and driving automation to provide a world-class customer and employee experience.

The Service Management leader will oversee the Service Management platform, ensuring error-free operations aligned with business needs and ITIL best practices.

Key responsibilities include Platform administration, AI-driven Automations, Optimizations & Integrations, License Management, and driving policies and procedures for platform governance.

The leader will lead Tool enhancements and Automations for process improvements, provide subject matter expertise in ITSM & CMDB tool Architecture and Service Map configurations, and manage vendors and contracts for BAU and Project Resources.

Key Result Areas:

  • Tools Enhancement and Management: Oversee end-to-end management, availability, and governance of the Service Management tools within licensing agreements.
  • Service Reporting: Develop an interactive MIS dashboard based on KPIs and generate service reports for management meetings.
  • Request Governance: Establish a request governance process across technology teams and ensure SLA adherence.
  • Workflow Automation: Automate request workflows for quicker and more efficient fulfillment.
  • SLA for MAC Activities: Implement an SLA for all move, add, and change activities managed by our team for the Service Management tool.
  • Vendor and Finance Management: Organize financial documents in a central location, manage the annual budget, monitor expenses, and maintain vendor relationships with regular reviews.
  • Stakeholder Engagement/Management: Instruct stakeholders on distinguishing between requests and issues and manage them effectively. Set up a feedback system for identifying process improvement opportunities.
  • Risk, Audit, and Control Compliance: Proactively manage process risks and address any audit findings promptly.
  • Team Management: Provide clear deliverables to the team, identify development needs, perform regular check-ins, and ensure compliance with mandatory training and leave.

Requirements and Qualifications:

  • A minimum of 14 years of experience governing BMC Helix ITSM.
  • Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery.
  • Working knowledge of Helix GPT with demonstrated ability to leverage AI technologies effectively in Service Management.
  • In-depth understanding of Common Data Model and CMDB configuration.
  • Experience in establishing Management Information Systems and license management.
  • Strong understanding of UI/UX tools and HCD (Human-Centric Design).
  • Managed ITSM transformation programs.
  • Designed, defined, and driven ITIL processes, preferably from the Banking Industry.
  • Significant experience in leading support for large, complex, multi-functional environments.
  • Prior meaningful technology and business/industry work experience, including experience in Vendor management and Finance management (budgeting/forecasting/expenses).
  • Experience with Scrum, Kanban, or other Agile development techniques.
  • Ability to build positive relationships with own team, business, and technology partners.
  • Candidates must be able to multitask, handle changing priorities, and work independently in a fast-changing environment.

  • Business Transformation Specialist

    5 days ago

    Aligarh, Uttar Pradesh, India beBeeTransformation Full time ₹ 20,00,000 - ₹ 25,00,000

    Job OpportunityAbout Us:We are a global leader in business transformation, leveraging technology to address a wide range of business needs.Our mission is to unleash human energy through technology for an inclusive and sustainable future.We provide a variety of services including consulting, technology, professional, and outsourcing services.Main...

  • Web Presence Transformation Specialist

    4 days ago

    Aligarh, Uttar Pradesh, India beBeeDeveloper Full time ₹ 40,00,000 - ₹ 80,00,000

    Web Presence Transformation SpecialistImagine a world where innovative ideas take shape in captivating websites that inspire and elevate our online presence.We're on the hunt for a skilled Web Presence Transformation Specialist who can turn vision into reality, crafting exceptional digital experiences that drive growth and innovation.Key...

  • Strategic Data Transformation Consultant

    5 days ago

    Aligarh, Uttar Pradesh, India beBeeData Full time ₹ 14,99,955 - ₹ 24,99,954

    Transformative Data SpecialistWe are seeking a highly skilled and experienced Transformative Data Specialist to play a pivotal role in our data transformation program. This position bridges the gap between complex business needs and technical data solutions, driving measurable impact on data quality, accessibility, and strategic decision-making.The...

  • Data Transformation Specialist

    4 days ago

    Aligarh, Uttar Pradesh, India beBeeDataWarehouse Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Lead a team of innovators in data transformation and drive business success. Join us in shaping the future of data warehousing and analytics.Job Description    As a Data Warehouse Engineer, you will be responsible for designing, developing, and optimizing data transformation processes using Snowflake. You will utilize SQL scripting to implement complex...

  • ESG Navigation Expert

    5 days ago

    Aligarh, Uttar Pradesh, India beBeeESG Specialist Full time ₹ 1,00,00,000 - ₹ 2,25,00,000

    At the intersection of sales, sustainability, and technology, we seek a specialist who can combine domain knowledge with consultative selling skills to help clients navigate their ESG journey.The ideal candidate will have experience in ESG consulting, sustainability advisory, or pre-sales for an ESG SaaS product, with strong familiarity with sustainability...

  • Transformation Data Specialist

    4 days ago

    Aligarh, Uttar Pradesh, India beBeeData Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Windchill ConsultantAbout this Opportunity:As a key member of our Transformation Resources team, you will interpret and transform source risk files into WRR-importable formats, ensuring alignment between source and target data structures.Key Responsibilities:Interpret and transform source risk files (HA, xFMEA, UTAs) per MDCP into WRR-importable...

  • Financial Transformation Specialist

    4 days ago

    Aligarh, Uttar Pradesh, India beBeeTransformation Full time ₹ 8,00,000 - ₹ 10,96,000

    Financial Transformation SpecialistThe company is re-engineering what a consulting organisation can be, owning client challenges as if they were their own. We help clients transform for the future with practical solutions crafted intelligently, passionately and relentlessly.We are seeking self-motivated, innovative individuals who believe in teamwork....

  • IT Transformation Consultant

    5 days ago

    Aligarh, Uttar Pradesh, India beBeeSoftware Full time ₹ 17,50,000 - ₹ 22,50,000

    Software Engineering LeaderAs a seasoned IT professional, you will drive transformative projects leveraging your extensive experience in software engineering and ServiceNow. With a strong background in HR service delivery and a keen understanding of its modules, you will design and implement robust solutions for large-scale enterprise environments.Key...

  • Transformational Agile Specialist

    4 days ago

    Aligarh, Uttar Pradesh, India beBeeAgile Full time ₹ 12,00,000 - ₹ 25,00,000

    Transform Your Organization with Agile ExpertiseJob DescriptionA seasoned Agile Coach is sought after to lead teams and organizations through transformative change, driving cultural shifts and process improvements.The ideal candidate will have a proven track record of coaching and mentoring Agile teams, Scrum Masters, Product Owners, and leadership to adopt...

  • Digital Transformation Specialist

    6 days ago

    Aligarh, Uttar Pradesh, India beBeeDigitalTransformation Full time ₹ 12,00,000 - ₹ 16,00,000

    Job TitleWe are seeking a Digital Transformation Analyst to play a key role in supporting the successful adoption of digital transformation initiatives by ensuring stakeholders are well-informed and engaged.This is a contract role with an initial duration of 4 months and is renewable.The ideal candidate will be responsible for coordinating change management...