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2 days ago
As a Regional Retail Development Coach, you will play a key role in elevating customer experience and sales performance across our retail network.
Key Responsibilities:Deliver and implement effective training programs to equip store teams with the skills and knowledge required to excel in their roles. Your expertise will focus on:
- Training Delivery & Facilitation: Develop and conduct engaging workshops, utilizing role-playing exercises, simulations, and on-the-job coaching to enhance employee performance.
- Onboarding & Development: Collaborate closely with Store Managers and Champions to onboard new hires efficiently and provide guidance for leadership development.
- Performance Monitoring & Feedback: Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback, providing actionable insights to address skill gaps.
You will be responsible for:
- Regularly visiting stores to observe customer interactions and provide real-time coaching.
- Conducting store training audits to ensure consistency and adherence to company standards.
- Identifying top-performing employees and recommending them for promotions or advanced training programs.
To succeed in this role, you will require:
- Experience: 5+ years in retail training, sales training, or customer experience coaching.
- Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
- Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
- Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
- Travel Flexibility: Willingness to travel to multiple stores within the assigned region.
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