Business Transformation Specialist

2 days ago

Salem, Tamil Nadu, India beBeeTransformation Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Overview

We are seeking a Business Transformation Specialist to lead initiatives across retail and quick-service restaurant (QSR) operations. This role bridges the gap between business needs and technology solutions, driving customer engagement and operational efficiency.

Key Responsibilities:

  • Conduct workshops to understand client pain points, business processes, reporting & dashboarding needs.
  • Translate business requirements into functional specifications.

Technical Aspects:

  • Translate functional specifications into technical fit documents.
  • Identify feature/reporting/dashboarding gaps and collaborate with technical teams.
  • Configure and deploy systems aligned with business goals.

Stakeholder Collaboration:

  • Advise marketing, operations, and IT teams on strategy and technology roadmap.
  • Ensure alignment between business strategy and technology roadmap.

Effective Onboarding:

  • Deploy functional specifications in software (reports, dashboards, models, audiences etc).
  • Train super users on the platform and explain support mechanisms.
  • Set cadences for support/business-related queries.

Required Skills & Qualifications:

  • 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery.
  • Strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience.
  • Knowledge of Marketing Automation tools and analytics platforms.
  • Excellent communication, stakeholder management, and presentation skills.
  • Ability to work in fast-paced environments.

Preferred Qualifications:

  • Experience with omnichannel retail or QSR transformation projects.
  • Knowledge of cloud platforms and API integrations.

About the Opportunity:

Maximize customer value with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain.

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