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Order Management Specialist
1 month ago
Job Overview
Bruker is a leading analytical instrumentation company that enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As an Order Management Associate, you will play a critical role in supporting the Sales Force with processing all order-related customer inquiries within the framework and in compliance with the company's processes.
Key Responsibilities
- Manage purchase order information (POI) via SFDC.
- Create timely sales orders via SAP after obtaining technical and commercial clarification.
- Issue PI and OC must follow SOX compliance (Sarbanes-Oxley).
- Communicate with subsidiaries, trading partners, and customers regarding order content, deadlines, and, if necessary, postponements.
- Collaborate with master data, export control, supply chain, and manufacturing teams to fulfill orders efficiently.
- Create and apply for export documents, permits for international processing (L/C, Carnet, and internal approval documents (compliance).
- Archive all order-related documents.
- Process customer and order-specific data for reporting purposes.
Requirements
- Bachelor's degree in a relevant field (M. Com/MBA/BBA or any relevant qualification highly preferred).
- More than two years of relevant working experience.
- Experience in sales operations-related jobs.
- Experience with international business is of benefit.
- Sense of quality and details.
- Solution-oriented and process-driven.
- Ability to analyze and resolve problems before escalating to the next level.
- Microsoft Office (Excel, Word, PowerPoint, etc).
- Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management.
- Excellent written and verbal communication skills.
- Self-motivated and team player.
- Preferably previous experience in a multinational company.
What We Offer
As an Order Management Associate at Bruker, you will have the opportunity to work in a dynamic and challenging environment, collaborating with a team of professionals who share your passion for delivering exceptional customer service. You will have the chance to develop your skills and expertise in order management, working with cutting-edge technology and processes. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
Language
English
