Healthcare Support Specialist
1 week ago
Job Summary:
This position involves providing patient support through various communication channels, including phone calls, emails, and other digital platforms. The successful candidate will possess excellent verbal and written communication skills, with the ability to provide accurate and empathetic assistance to patients.
Key Responsibilities:
- Patient Communication: Answer incoming calls from patients, responding to their inquiries and providing assistance in a professional and courteous manner.
- Multi-channel Response: Respond to emails and other forms of digital communication from patients, ensuring timely and effective assistance is provided.
- Appointment Management: Efficiently schedule and manage appointments for patients with healthcare providers, ensuring accuracy and optimal scheduling.
- Service Coordination: Coordinate with healthcare providers to ensure the prompt, effective, and high-quality delivery of healthcare services to patients.
- Guidance & Support: Offer guidance and support to patients on diverse healthcare-related issues, including treatment options, insurance coverage, and medical procedures.
- Record Keeping: Manage and maintain patient records and databases, ensuring all information related to healthcare services is accurate and up-to-date.
- Compliance & Privacy: Adhere to industry regulations and guidelines pertaining to patient privacy and confidentiality (e.g., HIPAA).
- Team Collaboration: Collaborate effectively with team members to ensure a cohesive approach and deliver high-quality customer service.
- Performance Metrics: Meet or exceed established performance metrics related to call volume, customer satisfaction ratings, and service quality.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Proficiency in scheduling appointments and coordinating with multiple parties.
- Ability to provide guidance and support on healthcare-related inquiries.
- Experience in managing and maintaining patient records and databases.
- Understanding and adherence to patient privacy and confidentiality regulations.
- Strong collaboration skills for working within a team.
- Ability to meet performance metrics in a call center or virtual support environment.
- Empathy, patience, and a strong customer service orientation.
About Us:
We offer a dynamic work environment that values professionalism, empathy, and exceptional customer service. Our team is dedicated to providing high-quality support to patients, and we are committed to excellence in all aspects of our work.
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