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Remote Reservation Specialist

3 weeks ago

Kanpur, Uttar Pradesh, India beBeeReservation Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a skilled reservationist to support a leading short-term vacation rental company. This is a remote position requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

This role involves processing refund requests, resolving billing discrepancies, addressing guest inquiries, and supervising a team of reservation agents.

  • Process refunds and resolve billing issues in line with company policies.
  • Address guest concerns and complaints with empathy and professionalism.
  • Offer recommendations for local attractions and activities to enhance guest experiences.
  • Supervise and mentor a team of reservationists, fostering a positive work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.

To be successful, you will require:

  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.

We offer:

  • A remote work opportunity with flexible schedules.
  • A competitive salary based on your communication skills.
  • A supportive work environment with opportunities for growth and development.

Please note that this description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice.