Operations Management Specialist

10 hours ago

Kannur, Kerala, India beBeeManagement Full time ₹ 5,00,000 - ₹ 8,00,000

**Job Description:**

We are seeking a skilled Operations Management Specialist to lead our team effectively, ensuring optimum utilization of resources. This role involves managing daily workflows, ensuring schedule adherence, and effective operations management.

Main Responsibilities:

  • Daily workflow management to ensure maximum capacity to the project pool.
  • Ensure schedule adherence for self & team.
  • Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc.
  • Constant communication with the US offices through calls and emails.
  • Any other duties assigned by manager.
  • Prepare accurate reports & submit timely to the desired recipients.

Required Skills and Qualifications:

This role requires:

  • A graduate or master's degree in any stream.
  • Strong oral & written English communications skills with problem-solving ability.
  • Good networking skills across the organization to get things done.
  • Training skills to conduct process, refresher & basic soft skills training.
  • Ability to create a challenging, fast-paced team-oriented environment.
  • 5-7 years of work experience in managing teams at BPO/KPO.
  • Ability to de-stress the work environment under pressure.
  • Very strong computer skills in Windows, Word, Excel, PowerPoint, and Internet/Intranet.
  • Ability to learn quickly & teach members on process nuances.

Career Progression:

If you are performing well in this role, you may grow to become a Senior Team Leader, Assistant Manager, or Operations Manager.

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