Amazon Cloud Security Specialist for Global Customer Success
4 weeks ago
This is a highly technical role with Amazon, a pioneer in the cloud computing industry and an inclusive employer that values diverse experiences. We're looking for a seasoned professional to join our team as a AWS Trust and Safety Specialist.
About the JobThe AWS Global Support team interacts with leading companies worldwide, providing world-class support critical to customer success. As a key member of this team, you will focus on scenarios where AWS hosted resources negatively impact third-party websites on the Internet. Your expertise will be crucial in maintaining the reputation of AWS's IP space by vetting potential abuse issues and contacting AWS customers to stop harmful acts.
As a AWS Trust and Safety Specialist, you will engage with complex customers, providing SME advice, escalation support, and deep dive analysis. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions.
Key Responsibilities- You will work with internal and external stakeholders to investigate, identify root-causes of operational issues and process inefficiencies for AWS.
- Investigate escalated abuse issues, and deep dive to identify the root cause of the problem. You will occasionally work under high pressure in arising situations to identify a problem, develop a solution, and provide expertise on behalf of T&S for internal and external stakeholders.
- Help to influence leadership decisions regarding company policy, emerging trends, and detection and response policies across customer segments for abuse issues.
- Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects.
- Drive project facilitation and goal setting for T&S improvement programs.
You will also have the opportunity to evolve the team and mentor T&S members to effectively mitigate large-scale abuse events. Additionally, you will own escalated AWS customer issues and quickly assess customer issues to provide accurate support.
About the TeamWe value diverse experiences and encourage candidates from all backgrounds to apply. Our team is committed to fostering a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.
BenefitsWe offer a competitive salary of $120,000 per year, plus additional benefits such as flexible work arrangements, ongoing training and development opportunities, and a comprehensive package of health insurance, retirement planning, and paid time off.
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