Support Expert

2 days ago

Bhavnagar, Gujarat, India beBeeCustomerService Full time ₹ 7 - ₹ 9

Support Expert

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Our team is looking for a skilled and dedicated Support Expert to join our overnight operations. In this role, you will be responsible for assisting customers via chat and email, ensuring their inquiries and concerns are addressed promptly and effectively.

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Key responsibilities include:

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  • Responding to customer inquiries and resolving issues via chat and email during night shift hours;">
  • Providing personalized assistance to customers, offering solutions and guidance tailored to their needs;">
  • Troubleshooting technical issues and escalating complex cases to the appropriate department, if necessary;">
  • Ensuring timely and accurate documentation of customer interactions and resolutions;">
  • Collaborating closely with other team members to ensure seamless customer support operations;">
  • Staying up-to-date on product/service knowledge to provide accurate information and assistance to customers;">
  • Identifying opportunities for process improvement and contributing to the enhancement of customer support procedures;">
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Requirements for this position include:

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  • Previous experience in customer support or a related field is preferred;">
  • Excellent written communication skills with a strong command of English;">
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment;">
  • Strong problem-solving skills and attention to detail;">
  • Comfortable working independently during night shift hours;">
  • Familiarity with customer support software and ticketing systems is a plus;">
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Benefits of working with us include:

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  • Competitive compensation package;">
  • Paid time off;">
  • Ongoing training and development opportunities;">
  • A supportive team environment;">

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