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Incident Management Specialist
1 week ago
About You
We're looking for a highly skilled Incident Management Specialist to join our team. As a key member of the NOC team, you'll work closely with technical and non-technical contacts to resolve complex network issues and ensure excellent customer satisfaction.
To be successful in this role, you'll need to have:
- A minimum of two years of WAN/LAN implementation and support/troubleshooting experience
- Bachelor's degree in Computer Science, Information Systems, or a related discipline
- Well-versed in TCP/IP protocols and able to troubleshoot issues remotely
You'll also need to be knowledgeable in routing and troubleshooting routing issues with BGP, IGRP, RIP, and OSPF, as well as having experience with command line configuration using two or more of the following product lines: Cisco, SonicWall, Juniper, ADTRAN, Meraki, Fortinet, or other relevant technologies.
