Problem & Major Incident Management Analyst

2 weeks ago


Pune, Maharashtra, India TCP Corps Outsourcing Full time

Job Title : Major Incident Management Problem and MIM Analyst.

Location : Pune.

Experience : 7 to 10 years.

Salary : Up to 30 LPA.

Notice Period : Immediate to 15 days.

Job Summary :

We are seeking a highly skilled Problem and Major Incident Management (MIM) Analyst to join our IT team.

The ideal candidate will have extensive experience in Problem Management, Major Incident Management, and ITIL frameworks within an Enterprise IT environment.

This role involves coordinating problem investigations, executing root cause analysis, and maintaining critical IT service-related information such as known errors and workarounds.

Key Responsibilities :

Problem Management :

- Coordinate resources and action items related to problem investigations.

- Execute Problem Root Cause Analysis (RCA) and maintain related documentation (Known Errors, Workarounds).

- Collaborate with teams to implement permanent fixes and preventive measures to reduce incident recurrence.

Major Incident Management (MIM) :

- Manage and resolve major incidents to restore IT services as quickly as possible.

- Facilitate communication and escalation processes during critical incidents.

- Conduct post-incident reviews and provide recommendations for service improvements.

IT Infrastructure & Administration :

- Work closely with IT infrastructure teams to ensure proper diagnosis and resolution of problems.

- Provide insights into networking, operating systems, server configurations, and application hosting.

ITIL & Best Practices :

- Apply ITIL principles to streamline problem and incident management processes.

- Ensure adherence to ITSM best practices for effective service delivery.

Required Qualifications & Skills :

- 7-10 years of experience working in an Enterprise IT environment.

- Strong hands-on experience in Problem Management & Major Incident Management.

- Proficiency in Root Cause Analysis (RCA), Known Error & Workaround Management.

- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent work experience.

- Experience working within an ITIL framework.

- ITIL certification is a plus.

- Knowledge of IT infrastructure administration (Networking, Operating Systems, Server Configurations, Application Hosting, etc.)

- Excellent analytical, communication, and stakeholder management skills.

Why Join Us ?

- Competitive salary package (Up to 30 LPA).

- Opportunity to work with a leading organization in IT Service Management.

- Collaborative and growth-oriented work culture.

- Exposure to enterprise-level IT operations and cutting-edge technologies.

If you are passionate about problem resolution and IT service excellence, we encourage you to apply and be a part of our dynamic team.

(ref:hirist.tech)

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