Senior Associate, IN Category Mgmt-Beauty and Productivity Specialist

2 weeks ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time

About the Role

We are looking for a highly skilled Senior Associate to join our team in Category Management - Beauty. As a Senior Associate, you will play a key role in working with internal and external stakeholders to streamline catalogues, content, and processes for the category.

Key Responsibilities

  1. Work with internal and external stakeholders to streamline catalogues, content, and processes for the category, including troubleshooting day-to-day issues of brands across catalogues and content.
  2. Work on long-term solutions for catalogue-related concerns and maintain and improve catalog quality on the platform.
  3. Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity.
  4. Maintain records of work, track business workflow, and escalate deviations.
  5. Analyze data and identify new trends and patterns, as well as identify generic patterns in CX escalations and translate them into guidelines and SOPs to improve the overall escalation process.

Requirements

  • Bachelor's degree
  • Fluent in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel

Preferred Qualifications

  • Past experience of running and editing queries
  • Knowledge of IDQ-related tools, Selection Central/Browse Query Editor, and RBS teams
  • Proficiency in using catalogue-related tools and backend catalogue systems


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