Senior Category Manager

2 days ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time

As a Senior Associate in our Category Management team, you will be responsible for working with internal and external stakeholders to streamline catalogue, content, and process for the Beauty category. You will work on specific areas of expertise in IDQ, such as variations, ASIN creation, duplicates, and suppressions.

Key responsibilities include troubleshooting day-to-day issues of brands across catalogue and content, and working on long-term solutions for catalogue-related concerns. You will also be responsible for helping high-potential sellers integrate onto the Amazon seller platform and maintaining and improving catalog quality.

Key responsibilities include:

  • FOLLOWING PRE-DEFINED PROCESSES, GUIDELINES, AND SOPs TO PERFORM TASKS WITH HIGH LEVELS OF ACCURACY AND PRODUCTIVITY
  • INTERACTING AND COORDINATING WITH INTERNAL STAKEHOLDERS, GATHERING AND RESOLVING ISSUES TO HELP DRIVE BUSINESS CONTINUITY
  • MAINTAINING RECORDS OF WORK, TRACKING BUSINESS WORKFLOW, ESCALATING DEVIATIONS
  • ANALYZING DATA AND IDENTIFYING NEW TRENDS/PATTERNS
  • IDENTIFYING GENERIC PATTERNS IN CX ESCALATIONS AND TRANSLATING INTO GUIDELINES AND SOPs TO IMPROVE OVERALL ESCALATION PROCESS

A day in the life of a Category Management Associate involves working with IDQ-related tools, such as Selection Central and Browse Query Editor, and collaborating with RBS teams. Proficiency in backend catalogue systems and tools is also required.

BASIC QUALIFICATIONS:

  • Bachelor's degree
  • Fluent in English (speaking, writing, and reading)
  • Experience with Microsoft Office products and applications
  • Experience with Excel

PREFERRED QUALIFICATIONS:

  • Past experience of running and editing queries


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