Digital Learning Specialist
4 weeks ago
Job Overview
">METRO, a global wholesaler with operations in 31 countries and a team of 93,000 people globally, is seeking an experienced Digital Learning Specialist to join its internal solution partner, Metro Global Solution Center (MGSC). As a key member of the MGSC team, you will be responsible for delivering high-quality training administration services using Cornerstone OnDemand, a leading Learning Management System (LMS).
About the Role
">This critical role involves supporting HR colleagues in international METRO Cash & Carry head offices with training administration, ensuring seamless delivery of eLearning content, and troubleshooting technical issues. You will work closely with Cornerstone technical experts to guarantee the required quality and correctness of source documents.
Key Responsibilities:
- Upload training contents to MPOWER (ILT, OTJ, eLearnings, Videos, Material, Tests, etc)
- Assemble learning solutions in predefined curriculum
- Quality check of training contents (eLearning Modules for full functionality and layout issues navigation, interactive elements, media assets, text may not exceed available space.)
- Export reports for further analysis (passed/failed or score are tracked and reported in MPOWER correctly)
- Direct cooperation with international HR colleagues
- Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and managing high-impact escalations when necessary.
- Serve as a Tier 2 Technical Support resource for Tier 1 and Tier 0 Support personnel.
- Serve as operational POC for Cornerstone clients regarding content issues and system functionality.
Qualifications
">To succeed in this challenging role, you should possess:
- A Master's degree in Human Resources along with 2-4 years of work experience. Knowledge on Cornerstone OnDemand/any other LMS is a must.
- Excellent verbal and written communication skills
- Computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, TEAMS, etc)
- Strong analytical, problem-solving interpersonal skills.
- High quality standards with respect to details
- High team spirit and the ability to work well with others
- Preferably experience in international working environment.
Estimated Salary Range: ₹12 Lakhs - ₹18 Lakhs per annum
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