
Store Operations Manager
10 hours ago
Retail Store Manager Job Summary
We are seeking a skilled Retail Store Manager to oversee daily store operations and ensure exceptional customer service. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and maintain a clean and organized store environment.
- Attend to customers visiting the store for article drop-off and collection, ensuring a friendly and professional interaction.
- Maintain store cleanliness and aesthetics, adhering to high standards.
- Manage inventory of stock, ensuring items are properly logged and available as needed.
- Handle daily cash collection and prepare end-of-day financial summaries with accuracy.
- Follow up with customers regarding the collection of completed orders.
- Resolve customer concerns or grievances politely and confidently, ensuring customer satisfaction.
- Maintain up-to-date records of transactions, stock, and customer interactions to ensure transparency and efficiency.
Requirements and Qualifications:
- Prior experience in luxury retail, customer service, or a related role is preferred.
- Strong verbal communication skills in English, with the ability to engage with customers confidently.
- A polite, hospitable, and solution-oriented approach to customer service.
- Basic understanding of managing cash transactions and maintaining financial records.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations.
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