Senior Quality Specialist

2 days ago


Kollam, Kerala, India beBeeQuality Full time ₹ 54,00,000 - ₹ 72,00,000

Transform Your Career as a Senior Quality Analyst in Voice Process

This is an exciting opportunity to work in an international BPO environment and drive continuous improvement for transaction quality and delivery.

The ideal candidate will have experience with 7QC tools, excellent communication skills, and be comfortable with virtual interviews.

Key responsibilities include managing claim quality and client-related KPIs, evaluating the effectiveness of TQ interventions, and strengthening quality management processes.

  • Transaction Quality and Delivery
  • Claim Quality Management
  • TQ Intervention Evaluation
  • Quality Management Process Improvement
  • SLA/SLO Metric Capture and Reporting
  • Process Innovation and Implementation
  • Compliance and Audit Management
  • Huddle, Feedback, and Refresher Processes
  • Audit Support and Follow-up

As a Senior Quality Analyst, you will play a critical role in driving quality excellence and ensuring seamless delivery of services. If you are passionate about quality and process improvement, this is an excellent opportunity to grow your career.



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