Senior Quality Assurance Specialist

2 days ago

Kollam, Kerala, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,00,000

Job Summary

We are seeking an experienced and detail-oriented professional to join our Quality Assurance team as a Senior Specialist. The ideal candidate will have a strong background in auditing and quality assurance, with experience working in shared services or BPO environments.

The role involves conducting independent QA audits for underwriting operations executed by Business Process Outsourcing (BPO) teams for different regional markets. The Senior QA will be part of a specialized quality team, responsible for conducting deep-dive audits, identifying risk trends, driving process integrity, and providing actionable insights to business stakeholders and BPO partners.

Key Responsibilities:

  • Conduct monthly quality reviews/audits according to stipulated timeframes while complying with process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partner teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert on underwriting procedures, business rules, and quality governance.
  • Support the creation and maintenance of QA calibration guides for all existing processes and new transition processes.
  • Resolve disputes in accordance with agreed action plans.
  • Maintain effective working relationships with internal and external stakeholders.

Required Skills and Qualifications:

  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5-8 years of experience in Property and Casualty (P&C) insurance operations, with a focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance.
  • Strong understanding of compliance, control, and documentation standards in underwriting processes.

Benefits:

This is an excellent opportunity to work in a dynamic and evolving environment with matrixed teams. The ideal candidate will be comfortable working in a fast-paced, deadline-driven environment and will have a strong ability to work independently and manage multiple audits with tight timelines.

Preferred Experience and Work Hours:

  • Background in shared services or BPO environments with experience as a Quality Auditor of global insurance back-office processes.
  • Experience working as a QA specialist in BPO vendor teams.
  • Flexibility to work in different time zones.

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