Senior Delivery Assurance Professional

6 days ago

Pune, Maharashtra, India ZS Full time
Role Overview

ZS is a global leader in healthcare and technology consulting, and we're seeking a skilled Senior Delivery Assurance Professional to join our team.

This role is a key member of our Delivery Assurance Group, responsible for ensuring the adoption of technology delivery best practices across ZS.

You'll work closely with various stakeholders to define processes, enable process implementation, analyze process compliance, and provide input into the development and maintenance of DAG and risk scores.

Responsibilities
  • Perform periodic project audits/reviews for the project delivery process based on CMMI process areas and report non-compliances and best practices.
  • Highlight potential delivery risks and compliance issues for project milestones.
  • Participate in project milestone release readiness reviews and provide sign-offs.
  • Assist in QRM cadence planning and work closely with QRM Leads to ensure effective risk management and mitigation throughout the project lifecycle.
  • Conduct trainings on QMS process assets and awareness on best practices.
  • Maintain and ensure project process maturity (CMMI Level 3) adherence for ensuring Capability Maturity Model Integration (CMMI) v2.0 Development & Services appraisal and accreditation process.
  • Guide and train project teams on Project Management and Delivery Excellence best practices and supporting project management tools such as Atlassian JIRA, Confluence, Microsoft Enterprise Project Management (EPM) & BT Estimation tool.
  • As a DAG partner, work with project teams to bring in innovation and ensure consistent adoption of technology delivery best practices.
  • Showcase expertise on Software Quality Management framework such as CMMI Development, CMMI Services and focus on performance and continuous improvement at project as well as organization level.
  • Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases.
  • Coach and train project team members on focus areas such as Agile project delivery methodology and supporting tool stack.
  • Definition and regular enhancement of enterprise level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology).
Requirements
  • Bachelor's degree in IT or relevant field with a strong academic record.
  • A minimum of 5 years of experience in Delivery Assurance and Quality Management.
  • Knowledge and experience in Software Quality Management & Software Quality Standards.
  • Through understanding and implementation experience of CMMi 2.0 framework for Dev & Services.
  • Proficiency in MS Office, including Word, Excel, and PowerPoint.
  • Experience with Project management tools (e.g., Atlassian JIRA, Confluence, MS project) and Quality Assurance tools.
  • CMMi implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred).
  • Familiarity with Pharma compliance and regulations - CFR Part 11/GXP.
  • Strong communication skills, both written and verbal, for reporting and interacting with stakeholders.
  • Ability to work independently and as part of a team.
  • Willingness to adapt to evolving industry standards and technologies.
  • Ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability.
  • Proven ability to work creatively and analytically in a problem-solving environment.
Perks and Benefits

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.

Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working.

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