Senior Delivery Assurance Associate
3 weeks ago
ZS is a management consulting and technology firm that transforms global healthcare and beyond. Our most valuable asset is our people. As a Senior Delivery Assurance Associate, you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers, and consumers worldwide. You'll drive impact by bringing a client-first mentality to each engagement, partnering collaboratively with clients to develop products that create value and deliver company results across critical areas of their business.
Our Most Valuable Asset is Our People
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
Senior Delivery Assurance Associate Role
The Senior Delivery Assurance Associate will serve as a key member of our Delivery Assurance Group, responsible for instantiating delivery assurance with experts who actively partner with delivery teams to bring innovation and ensure consistent adoption of technology delivery best practices across ZS. The role involves working closely with various stakeholders, defining process, enabling process implementation, analyzing process compliance, ensuring CMMI maturity and compliance, and providing input into the development and maintenance of DAG and risk scores. The candidate will also assist in the management of DAG assets and contribute to various delivery assurance-related initiatives and special projects.
Key Responsibilities
- Perform periodic project audits/reviews for the project delivery process based on CMMI process areas and report non-compliances, best practices followed
- Highlight potential delivery risks and compliance issues for the project milestones
- Participate in project milestone release readiness review and provide sign-offs
- Assist in QRM cadence planning and work closely with QRM Leads ensuring effective risk management and mitigation throughout the lifecycle of projects
- Conduct trainings on QMS process assets and awareness on best practices
- Maintain and ensure project process maturity (CMMI Level 3) adherence for ensuring Capability Maturity Model Integration (CMMI) v2.0 Development & Services appraisal and accreditation process
- Guide and train project teams on Project Management and Delivery Excellence best practices and supporting project management tools such as Atlassian JIRA, Confluence, Microsoft Enterprise Project Management (EPM) & BT Estimation tool
- As a DAG partner, work with project teams to bring in innovation, ensure consistent adoption of technology delivery best practices
- Showcase expertise on Software Quality Management framework such as CMMI Development, CMMI Services, and focus on performance and continuous improvement at project as well as organization level
- Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases
- Coach and train the project team members on focus areas such as Agile project delivery methodology and supporting tool stack
- Definition and regular enhancement of enterprise-level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology)
Qualifications
- Bachelor's degree in IT or relevant field with a strong academic record
- A minimum of 5 years of experience in Delivery Assurance and Quality Management
- Knowledge and experience in Software Quality Management & Software Quality Standards
- Through understanding and implementation experience of CMMI 2.0 framework for Dev & Services
- Proficiency in MS Office, including Word, Excel, and PowerPoint
- Experience with Project management tools (e.g., Atlassian JIRA, Confluence, MS project) and Quality Assurance tools
- CMMI implementation experience (Maturity level 3 at minimum/High maturity implementation experience preferred)
- Familiarity with Pharma compliance and regulations - CFR Part 11/GXP
- Strong communication skills, both written and verbal, for reporting and interacting with stakeholders
- Ability to work independently and as part of a team
- Willingness to adapt to evolving industry standards and technologies
- Ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability
- Proven ability to work creatively and analytically in a problem-solving environment
Perks & Benefits
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth, and professional development. Our robust skills development programs, multiple career progression options, and internal mobility paths and collaborative culture empower you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
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