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2 days ago
Job Title: Automotive Support Professional
Key Responsibilities:- Provide customer assistance with vehicle-related issues, ensuring accurate information and solutions regarding warranty coverage, claims, and service processes.
- Coordinate with service centers, mechanics, or technical teams to resolve customer problems efficiently.
- Raise and track warranty claims, verifying all documentation is accurate and complete.
- Offer initial troubleshooting guidance based on customer feedback.
- Follow up with customers until the issue is resolved and ensure high satisfaction levels.
- Maintain records of interactions, complaints, issues, and solutions using CRM tools.
- Elevate complex cases to higher technical support or warranty teams when necessary.
- Education: Minimum Graduate degree from any stream; preference given to candidates with an automotive or technical background.
- Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in English; proficiency in Hindi and other regional languages is a plus.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is beneficial.
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