Automotive Support Professional

2 days ago


Kolkata, West Bengal, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Automotive Support Professional

Key Responsibilities:
  • Provide customer assistance with vehicle-related issues, ensuring accurate information and solutions regarding warranty coverage, claims, and service processes.
  • Coordinate with service centers, mechanics, or technical teams to resolve customer problems efficiently.
  • Raise and track warranty claims, verifying all documentation is accurate and complete.
  • Offer initial troubleshooting guidance based on customer feedback.
  • Follow up with customers until the issue is resolved and ensure high satisfaction levels.
  • Maintain records of interactions, complaints, issues, and solutions using CRM tools.
  • Elevate complex cases to higher technical support or warranty teams when necessary.
Eligibility Criteria:
  • Education: Minimum Graduate degree from any stream; preference given to candidates with an automotive or technical background.
  • Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
  • Language: Proficiency in English; proficiency in Hindi and other regional languages is a plus.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is beneficial.


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