Principal Technical Solutions Specialist

1 day ago


Hyderabad, Telangana, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Senior Software Support Engineer

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Job Description:

Guardant Health is at the forefront of cancer diagnosis and treatment. Our mission is to conquer cancer with data, leveraging software as a core component. As we turn genomic data into actionable insights for thousands of patients, physicians, and researchers, our software engineers play a crucial role in delivering scalable, reliable, and secure solutions.

We are building a unique software stack to manage an ecosystem of microservices, RESTful APIs, and data integrations with internal and external systems. This includes managing lab operations across various systems and services that interact with LIMS.

The ideal candidate will help diagnose and resolve technical issues reported by customers (LIMS users) and other systems and services that interact with LIMS. The successful applicant will drive process and automation improvements, perform root cause analysis, execute support escalation when needed, build and maintain How-To and Knowledge articles, and escalate urgent issues to developers.

Our team looks for experienced professionals who can provide Tier 1 and Tier 2 production support. They should have strong relational database expertise (Oracle, MySQL or similar), SQL skills, good experience with ticketing software and workflows (Salesforce CRM, Jira ServiceDesk or ServiceNow), logging tools (Splunk), operating systems and application logs, and API testing tools (Postman, Insomnia, CURL). A Bachelor's degree in Engineering, Computer Science, Management Information Systems, or equivalent years of industry experience is required.

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