Chief Customer Insights Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

Take the first step towards a rewarding career as a Lead Customer Experience Analyst.

Job Description

We are seeking an experienced professional to join our team as a Lead CRM Analyst. As a key member of our customer experience organization, you will be responsible for designing and configuring advanced surveys using logic, embedded data, and workflow automation. You will work with clients to understand their business goals, survey needs, and customer experience strategies.

  • Design and configure advanced Qualtrics surveys using logic, embedded data, and workflow automation.
  • Build dashboards and XM Directory configurations.
  • Implement integrations with downstream platforms like Salesforce, Snowflake, or CRMs using APIs and Web Services.
  • Troubleshoot technical issues and ensure platform optimization and data integrity.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A minimum of 5-8 years of experience in CX (Qualtrics/Medallia Platforms), customer insights, or digital implementation roles.
  • 3-6 years of extensive implementation experience with Qualtrics CoreXM, CX, or EX modules and reporting & insight generation.
  • Proven experience in client-facing roles, in consulting or agency environments.
  • Good knowledge of survey methodology, analytics, and business impact storytelling.
  • Understanding of data integration concepts, APIs, and platforms like Salesforce, CDP, Hotjar, or Adobe.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • The opportunity to work on high-profile projects and collaborate with cross-functional teams.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
What We Offer

At [Company Name], we are committed to creating a diverse and inclusive work environment that values innovation, collaboration, and employee well-being. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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