
Post-Payment Customer Journey Manager
6 days ago
Job Title: Insurance Operations Specialist(Term Insurance)
">About the Role">We are seeking a highly skilled and organized professional to manage post-payment customer journeys for Term Insurance. This role involves overseeing documentation, medical scheduling, and verification processes to ensure seamless customer experiences.
">This position requires strong communication, stakeholder management, and process improvement skills, as well as a solid understanding of insurance underwriting and proficiency in Excel.
">Key Responsibilities:">- ">
- Manage documentation and verify customer information">
- Coordinate medical scheduling and appointments">
- Improve existing processes to enhance customer satisfaction">
- Collaborate with stakeholders to resolve issues and concerns">
- ">
- Strong communication and interpersonal skills">
- Excellent organizational and time management skills">
- Proficiency in Microsoft Excel">
- Basic understanding of insurance underwriting principles">
- Ability to work independently and as part of a team">
- High level of attention to detail and accuracy">
- ">
- Opportunities for career growth and professional development">
- Competitive compensation package">
- Collaborative and dynamic work environment">
At our organization, we value innovation, teamwork, and customer satisfaction. If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply.
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