High Availability Platform Specialist

About the Role: We are seeking a skilled Site Reliability Engineer to join our team. In this critical role, you will be responsible for ensuring the high availability, scalability, and reliability of our platforms and applications.

Key Responsibilities:

• Design, implement, and maintain highly scalable, large-scale deployments to ensure optimal system uptime.
• Install and deploy new releases, environments for applications, and monitor their performance.
• Proactively identify potential issues and develop monitoring tools and dashboards to ensure high availability of production environments.
• Incident Management: Lead incident response efforts, diagnose root causes, and implement long-term solutions to prevent recurrence.
• Collaboration & Coordination: Work closely with cross-functional teams to ensure efficient platform integration, API management, and campaign execution.
• Troubleshooting and Root Cause Analysis: Utilize your expertise to investigate and resolve incidents quickly during crisis situations.
• Monitor performance metrics and implement corrective actions when necessary.
• Platform Integration: Manage and oversee the integration of various APIs, ensuring seamless interoperability between systems and third-party services.
• Support the compliance and security integrity of the environments.
• Adhere to process compliance & ensure platform reliability.
• Experience in monitoring and automations in Prometheus Grafana or ELK or Datadog or Dynatrace or any observability tools.
• Experience with container management and micro-services architectures such as Docker in cloud or on-premises infrastructure.

Your Skills and Qualifications:

• Kubernetes: Expertise in creation, maintenance, scaling, and upgrades of Production clusters.
• Docker: Must have experience in writing Docker files complying with Industry standard best practices.
• CI/CD: Must have hands-on experience with Azure-DevOps/Jenkins in creation & Execution of Pipelines in a multi-target environment.
• Troubleshooting skills: Expertise in analysis of applications logs to drilldown in identification of the issue with expertise on logging stacks such as ELK, Dynatrace, Splunk
• Monitoring Stacks: Expertise in using Grafana with skills on building & managing of dashboards on various data sources in Grafana.
• Programming Skills: Experience in creating & managing of Bash scripts & Ansible with some exposure on Terraform.
• Environment: Excellent skills and hands-on in Linux environments and able to troubleshoot issues at OS levels.
• Experience on usage of project management tools such as JIRA
• Experience in deploying & Managing of Distributed Queuing systems such as Redis, Kafka Rabbit-MQ, IBM-MQ, MSMQ
• Experience in deploying & managing of Databases in standalone & cluster modes with basic DB Skills on Postgres, MySQL, Click House
• Prior experience in working on high traffic & highly scalable platforms is an added advantage.
• Good command on Linux, Networking concepts (TLS/SSL, DNS, Load Balancers, etc.,) and troubleshooting skills in large scale environments
• Deep understanding of basic security concepts and protocols - authentication, authorization, signing, encryption, SSL/TLS, SSH/SFTP, X509 certificates
• Good knowledge of ITIL terminology for incident and problem management
• Track record of excellent interpersonal, analytical, and communication skills.
• Bachelor of Science in Computer Science or other related discipline.

Why Join Us?

• Meaningful Work: As a Site Reliability Engineer, you will play a pivotal role in safeguarding our assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

We champion diversity and are committed to creating an inclusive environment for all employees.

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