Customer Service Professional
2 weeks ago
A Customer Service Professional is the primary point of contact for customers on support issues and product queries.
The role requires troubleshooting technical problems, collaborating with internal teams to deliver resolution, and contributing to an internal knowledge base.
Key responsibilities include:
- Interacting with customers via telephone, email, and chat services to resolve support incidents
- Contacting and resolving customer issues within target service level agreements
- Documenting customer incidents with troubleshooting, root cause, and resolution information
- Following internal processes, policies, and guidelines on collaboration, escalation, and communication
- Contributing to the internal and external knowledge base for faster incident resolution
Requirements include:
- 1-3 years of experience in a product support business interacting with English-speaking customers
- Good verbal and written communication skills in English
- Problem-solving skills and good troubleshooting acumen
- Passion for technology and aptitude to learn technical and business concepts
- Ability to work in high-visibility, high-pressure scenarios
- Proficient with ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce
- Collaborative mindset and strong organizational and time management skills
Benefits include:
- We build innovative products and offer immense growth opportunities
- Continuous learning and development opportunities
- A chance to work with a talented team
Tech Stack:
- Frontend: JavaScript, HTML5, CSS3, jQuery
- Backend: Node.js, Python, PHP, Java*
- Database: Working knowledge of SQL queries and one or more databases (Mongo, PostgreSQL, or NoSQL)
- Networking: Basic networking concepts and Linux terminal commands
- Troubleshooting tools: cURL, Postman, Fiddler, Chrome Debugger
Why Join Our Team?
We are passionate about building world-class search intelligence products and creating opportunities for growth and development.
-
Customer Service Specialist
2 weeks ago
Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 48,00,000 - ₹ 72,00,000Customer Service ProfessionalWe are seeking a skilled Customer Service Professional to provide exceptional support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely mannerMaintain accurate and up-to-date customer recordsProactively reach out to customers to ensure their needs are metCollaborate with other...
-
Customer Service Specialist
2 weeks ago
Udaipur, Rajasthan, India beBeeCustomerService Full time US$ 32,000 - US$ 64,000Customer Service SpecialistWe are seeking a motivated and customer-focused professional to join our team as a Customer Service Specialist.Job Description:A Day in the Life of a Customer Service SpecialistProvide exceptional support to customers through various channels, including chat, email, and phone calls.Analyze and resolve customer inquiries...
-
Customer Service Representative
2 weeks ago
Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 4,00,000Job Title: Customer Service ProfessionalAbout the RoleWe are seeking a dedicated and customer-focused professional to handle customer inquiries, provide accurate information, and ensure a positive customer experience.Key ResponsibilitiesRespond to customer queries in a timely and professional manner.Resolve product/service-related issues effectively.Maintain...
-
Customer Service Representative
2 weeks ago
Udaipur, Rajasthan, India beBeeCustomerService Full time ₹ 7,20,000 - ₹ 9,60,000Role Overview:We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:Develop and maintain a deep understanding of our...
-
Customer Service Ambassador
1 week ago
Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 75,00,000We are seeking a dedicated professional to join our customer service team. As a Customer Service Specialist, you will play a vital role in educating potential customers about our product and service.Key Responsibilities:To provide exceptional customer experiences by enhancing relationships.To explain the benefits of our program to US customers over the...
-
Customer Service Liaison
2 weeks ago
Udaipur, Rajasthan, India beBeeCommunication Full time ₹ 25,00,000 - ₹ 50,00,000Role OverviewJob DescriptionWe are seeking a skilled customer service professional to join our team as a Customer Service Representative.Key responsibilities include:Communicating effectively with customers via phone and chat to resolve inquiries and issues in a timely and professional manner.Providing knowledgeable responses to questions about products,...
-
Customer Service Expert
2 weeks ago
Udaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000Job Description: As a dedicated customer support professional, you will serve as the primary point of contact for customers, providing prompt and professional assistance via multiple channels. Key Responsibilities:Manage Customer Queries: Respond to customer inquiries via phone, email, chat, and social media, ensuring high satisfaction levels.Collaborate...
-
Customer Service Ambassador
2 weeks ago
Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 27,000Customer Service AmbassadorJob Summary: We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Ambassador. In this role, you will be the primary point of contact for customers, providing exceptional service and support to resolve their queries and concerns.Key Responsibilities:Communicate effectively with...
-
Customer Service Representative
2 weeks ago
Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 2,00,000 - ₹ 5,00,000Job DescriptionWe are seeking highly motivated and skilled customer service professionals to join our team.The ideal candidate will have good communication skills in Hindi and basic English, with experience in customer service. Basic computer knowledge is also required.To succeed in this role, the candidate must be able to communicate effectively with...
-
Service Operations Professional
2 weeks ago
Udaipur, Rajasthan, India beBeeOperations Full time ₹ 6,00,000 - ₹ 12,00,000Job SummaryWe are seeking a skilled Service Operations Professional to manage customer interactions, ensure customer satisfaction, and analyze service operations. This role is located in the Greater Delhi Area.The ideal candidate will possess skills in Customer Service Operations and Service Operations, strong analytical skills, excellent communication and...
