Customer Service Expert
2 weeks ago
As a dedicated customer support professional, you will serve as the primary point of contact for customers, providing prompt and professional assistance via multiple channels.
Key Responsibilities:
- Manage Customer Queries: Respond to customer inquiries via phone, email, chat, and social media, ensuring high satisfaction levels.
- Collaborate with Teams: Work closely with sales, technical, and operations teams to resolve customer concerns and improve service delivery.
- Develop Policies and Standards: Assist in creating and maintaining customer service policies and standards that align with company goals.
- Ensure Compliance: Coordinate with the quality assurance team to ensure adherence to service protocols and regulations.
- Conduct Research: Provide accurate information to customers by conducting research on their issues.
Essential Qualifications and Experience:
- Education: A bachelor's degree or higher in a relevant field.
- Experience: 2-3 years post-graduation experience, preferably in sales/marketing & healthcare/medical devices/service order management industry.
- Skills: Proficient in MS Office (Excel), SAP, and Outlook; strong analytical and problem-solving skills; effective communication and interpersonal skills.
At our organization, we value team players with a solution-oriented approach. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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