Healthcare Operations Coordinator
1 week ago
**Job Title:**
Healthcare Operations Coordinator
We are seeking a skilled Healthcare Operations Coordinator to join our team at Ecorgy Solutions. As a key member of our operations team, you will play a critical role in supporting international home healthcare services and ensuring seamless patient care operations.
About the Role:
This is an exciting opportunity to work with a leading provider of international home healthcare services. As a Healthcare Operations Coordinator, you will be responsible for managing patient care operations, handling client inquiries, and ensuring timely resolution of issues.
Responsibilities:
- Manage patient care operations, ensuring seamless coordination and timely resolution of issues
- Handle client inquiries and respond to patient communications in a professional and timely manner
- Work collaboratively with healthcare professionals to assign and manage patient care according to set protocols
- Ensure timely and accurate data entry into company systems, maintaining confidentiality and adhering to quality standards
Requirements:
- Bachelor's degree in any field (BA, BSc, BCom, or equivalent)
- 1-5 years of experience in customer service, preferably in the BPO industry or similar roles
- Excellent communication skills, both written and verbal
- Prior experience in voice or non-voice processes (international/domestic) is preferred
- Ability to work flexible hours, including night shifts, and adapt to changing client needs
What We Offer:
- A comprehensive benefits package, including EPF, ESI, and Group Mediclaim policy after 6 months of joining
- Opportunities for growth through rewards, performance-based promotions, and mentorship programs
- Investment in professional development through training programs that enhance your skills and knowledge of the healthcare BPO sector
- A supportive environment that encourages collaboration, teamwork, and a commitment to high-quality service delivery
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