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Technical Product Manager – Healthcare Customer Service Solutions

4 weeks ago

Thiruvananthapuram, Kerala, India UST Full time

Candidates ready to join immediately can share their details via email for quick processing.

CCTC | ECTC | Notice Period | Location Preference

nitin.patil@ust.com

Act fast for immediate attention

Must-Have Skills:

  • Product Management: 5+ years of experience, preferably in the healthcare domain.
  • Customer Service & CRM Expertise: Strong understanding of customer service operations, CRM systems, contact center solutions, and patient communication platforms.
  • Agile & Scrum Methodologies: Hands-on experience with Agile development, sprint planning, backlog management, and tools like JIRA and Confluence.
  • Technical Knowledge: Familiarity with software development processes, API integrations, and cloud-based solutions.
  • Data Analysis & Decision-Making: Ability to define and track KPIs, analyze product performance, and optimize features based on data-driven insights.
  • Healthcare Compliance & Regulations: Knowledge of industry standards such as HIPAA, ensuring data security and regulatory compliance.
  • Stakeholder Management: Strong communication and collaboration skills to engage with internal teams, customers, and executives.

Good-to-Have Skills:

  • Product Strategy & Roadmap Development: Experience in defining long-term product vision based on market trends and customer needs.
  • Experience in AI/ML & Automation: Understanding of AI-driven customer support, chatbots, and automation in contact center solutions.
  • UI/UX Understanding: Ability to work with design teams to create user-friendly interfaces.
  • Experience in Healthcare SaaS Products: Background in software products designed for healthcare customer service or patient engagement.