Subject Matter Expert

4 weeks ago


Chennai, Tamil Nadu, India GAIN Credit Full time

About GAIN Credit

GAIN Credit is a leading provider of innovative financial solutions, dedicated to empowering lives through responsible lending practices. Our mission is to provide accessible and affordable credit options to customers, while fostering a culture of excellence and customer satisfaction.

Job Summary

We are seeking a highly skilled and experienced Customer Service Operations Specialist to join our team. As a key member of our operations team, you will be responsible for handling customer inquiries, resolving issues, and ensuring seamless customer experiences.

Key Responsibilities

  • Provide exceptional customer service through phone, email, and chat channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to ensure efficient and effective issue resolution
  • Develop and maintain knowledge of our products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and quality metrics

Requirements

  • 2-5 years of experience in customer service or operations
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of financial products and services
  • Ability to work independently and as part of a team

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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