Subject Matter Expert
3 weeks ago
Description:
GAIN Credit is a tech-forward, inclusive, and responsible business using world-class innovative technology and data science to provide endless gaining opportunities for customers, employees, and merchants alike. As a Subject Matter Expert - Client Service Specialist, you will focus on your personal and professional gains, experience an award-winning workplace culture, access to perks, maintain work-life balance, and contribute to the community in meaningful ways.
Key Responsibilities:
* Tech savvy and comfortable with handling multiple tools at the same time
* Well versed with MS excel & MS Word
* Education - Likely to be a graduate (though skills and experience are more important than education)
* Experience in handling British customers is a distinct advantage
* Ability to understand and communicate concepts facts and ideas in a simple and friendly way is very important
* Ability to understand complex workflows (as slight change in situation might change the whole downstream journey of the transaction)
* Ability to use available data, background information, latest policy and apply logic to make decisions
* Attention to details, Self-disciplined & presence of mind is needed as the work requires a high degree of accuracy -occasionally in pressured or emotional situations
* Comfortable with frequent changes to policies and process steps
* Flexible with working hours
* Awareness of UK financial industry is an advantage
* Ensure transactional turnaround time and Quality goals are consistently achieved
* A strong desire and to help customers resolve the issues. Empathy, understanding and tact will be called on routinely
* The candidate must comply with financial & customer data protection rules.
What You Bring:
* Experience in handling written customer service contacts
* Well versed with MS excel & MS Word
* Ability to use available data, background information, latest policy and apply logic to make decisions
* Attention to details, Self-disciplined & ability to focus in a busy, sometimes pressured and sometimes emotional situation
* An ability to compose simple, friendly, and accurate written communications, properly spelled and with appropriate grammar and syntax in colloquial British English
* A willingness to learn and an openness to feedback
* 2-5 years of experience in Financial Services
* Experience of composing bespoke written communications
* Ability to work UK office hours
* Able to work undisturbed in a private space at home
* Graduates with experience in handling customer / financial transactions (non-voice / back office in nature. Experience is as important as education
Application Process:
Already feeling the spark? If you consider yourself a perfect fit in this role and company culture, please submit your latest resume.
Selection Process:
* Once we receive your CV, you may be invited for a detailed initial screening interview with the HR
* If shortlisted, we will put you through a system-based test to assess your skills
* On successful completion, an interview will be set up with the hiring manager/s
* If selected, we will make you an offer and clarify all your doubts, if any
* Once you have signed the offer, we welcome you onboard on a mutually agreed date
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