Senior Business Process Manager

1 week ago

Cochin, Kerala, India beBeeOperations Full time ₹ 5,00,000 - ₹ 80,00,000

Job Summary

We are seeking a skilled Team Lead Operations to manage our team effectively, ensuring optimal utilization of resources and delivering results that meet client satisfaction.

  • Daily workflow management to ensure maximum capacity to the project pool.
  • Ensure schedule adherence for self & team.
  • Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc. Be people's person by conducting regular one on one, empathize with people concerns, escalate timely on issues, target the problem & not the person attitude.
  • Constant communication with the US offices through calls and emails.

Responsibilities:

  • Manage team effectively to achieve desired outcomes.
  • Ensure team member productivity, work accuracy and effectiveness.
  • Develop and mentor team members through leadership and training.
  • Perform random quality checks on volumes processed by the team members.
  • Conduct daily meetings with team & provide timely process updates to maintain quality.

Requirements:

  • Graduate or master's degree in any stream is required.
  • Strong oral & written English communications skills with problem solving ability.
  • Good networking skills across the organization to get things done.
  • Ability to create a challenging, fast-paced team-oriented environment.

Career Progression:

If you are performing well in this role, may grow to Sr.Team Leader, Assistant Manager or Ops Manager position.

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