Program Delivery Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeProgramCoordinator Full time US$ 60,000 - US$ 90,000

Transform Lives with a Career in Program Coordination

Are you passionate about delivering exceptional customer experiences and ensuring seamless program delivery? As a Program Coordinator, you will play a vital role in supporting learners and contributing to the growth of our organization.

**Job Description:**

We are seeking a skilled Program Coordinator to join our team. In this role, you will be responsible for providing top-notch support to learners across various communication channels, including email, chat, WhatsApp, and voice calls. Your primary focus will be on resolving inquiries efficiently, enhancing learner satisfaction, and ensuring timely resolutions.

**Key Responsibilities:**

  • Learner Support: Respond to learner inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Collaborate with internal teams, including course designers, tech support, LMS, and instructors, to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely admissions workflows.

**Requirements:**

  • Language Skills: Exceptional English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.

**Why Choose Us?

At Emeritus, you will make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

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