Business Process Outsourcing Specialist

3 weeks ago


Mumbai, Maharashtra, India Sana Search International Full time
Senior BPO Position Overview

As a Senior BPO professional at Sana Search International, you will be responsible for providing exceptional customer service in a BPO setting. Utilizing CRM tools, you will effectively manage customer relationships and foster customer retention by understanding their needs and resolving any issues.

Key Responsibilities:

  • Provide high-quality customer service in a BPO environment.
  • Manage customer interactions using CRM technology.
  • Develop and maintain strong customer relationships.
  • Support customers through various communication channels.
  • Drive sales through customer interactions and upselling techniques.
  • Handle customer care executive duties efficiently.
  • Maintain high levels of customer satisfaction.
  • Manage collection processes professionally.

Requirements:

  • Minimum 0 years to maximum 10 years of experience in BPO/UK/US Process.
  • Experience in falseCALLING SUPPORT, VOICE SUPPORT, and VOICE PROCESS.
  • Fluent in verbal English with strong customer service skills.
  • Experience in an international BPO calling process.

Compensation:

  • Salary Base Pay: 300000 to 3.50000/-

Contact Information:

  • To apply, please send your CV to our website.


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