Customer Support Representative

4 days ago

Delhi NCR, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Customer Support Professional

Job Summary:

We are seeking a highly skilled and experienced Customer Support Professional to join our team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.

  • Key Skills:
  • Minimum 3 years of experience in a contact centre environment with good credentials.
  • Excellent verbal and written communication skills.
  • Able to coach and provide feedback to team members.
  • Good understanding of customer service principles and practices.
  • Familiarity with quality tools and methodologies such as DMAIC.

Responsibilities:

  • Provide exceptional customer support through various channels including phone, email, and chat.
  • Analyze customer issues and provide solutions in a timely and efficient manner.
  • Collaborate with team members to achieve shared goals and objectives.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Strong analytical and problem-solving skills.
  • Familiarity with quality tools and methodologies such as DMAIC.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

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