
Floor Operations Manager
2 weeks ago
The ideal candidate for this role will have a passion for delivering exceptional customer experiences and a commitment to upholding high standards of safety and service.
Key Responsibilities:- Ensure smooth day-to-day operations on the gaming floor by overseeing staff, maintaining equipment, and ensuring guest satisfaction.
- Supervise gaming attendants, cashiers, and support staff during shifts, promoting a positive and proactive attitude.
- Monitor customer flow, manage waiting times, and resolve service-related issues quickly and efficiently.
- Assist in stock management for tokens, tickets, and consumables, ensuring accurate inventory and minimal waste.
- Provide excellent customer service and handle escalated guest concerns with professionalism and empathy.
- Educate customers about games, safety rules, and promotions, fostering a culture of engagement and entertainment.
- Ensure cleanliness and safety standards across the gaming zone, prioritizing the well-being of guests and staff.
- Monitor guest feedback and suggest improvements to management, driving continuous quality improvement.
- A minimum 1–3 years of experience in hospitality, entertainment, retail, or gaming industry is required.
- Strong leadership and team management skills are essential for success in this role.
- Excellent communication and problem-solving abilities are necessary for effective collaboration and conflict resolution.
- Customer-oriented with a proactive and positive attitude is a must for delivering exceptional customer experiences.
This role requires a strong work ethic, a willingness to learn, and a commitment to excellence in all aspects of the job.
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Financial Operations Team Manager
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Operations Manager
2 weeks ago
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