Customer Service Agent
1 week ago
Effective customer support is the backbone of any successful business.
Job DescriptionWe are seeking a skilled Customer Support Representative to handle customer interactions professionally, resolve issues efficiently, and maintain high-quality communication standards.
About the RoleThe ideal candidate will have 1–3 years of international voice experience (US/UK market) and excellent verbal and written English communication skills.
- Handle inbound and outbound voice support for US/UK customers.
- Respond to customer queries via calls, emails, and chats professionally.
- Accurately document customer interactions in a CRM.
- Analyze customer issues and provide effective solutions.
- Meet or exceed team KPIs such as CSAT, response time, and first contact resolution.
- Maintain strong written and verbal communication standards.
- Collaborate with internal teams to escalate and resolve complex cases.
To be eligible for this role, you must have a Bachelor's degree, 1–3 years of relevant international voice support experience, and be based in Delhi/NCR. Immediate joiners are preferred.
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