Education Support Professional

2 days ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

School management and administration are evolving rapidly, driven by innovative technology. SchoolCues, an EdTech SaaS company, is a pioneer in this transformation.

Our platform supports thousands of educators, students, and administrators daily. We seek a dedicated professional to help our customers achieve their goals as we scale.

About the Role:

  • Provide initial support to educators, school administrators, and tech coordinators
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Create clear, user-friendly help documentation and FAQs
  • Identify recurring issues and trends, and contribute to internal process improvements and product functionality enhancements
  • Maintain a high CSAT score and deliver a seamless support experience

Requirements:

5–6 years of professional experience in customer or technical support

Experience supporting SaaS platforms, preferably in EdTech or education-related sectors

Strong troubleshooting skills and ability to explain complex issues simply

Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar

Excellent written and verbal communication skills

Empathy, patience, and a customer-first mindset

Bonus: Experience supporting K–12 educators or school districts



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